HOW to REPORT a COMPLAINT
- S.O. will send out more detailed information in an email blast to all 30,000 registrants in late October.
- If someone needs to report a Complaint for conduct that violates Swim Ontario bylaws, policies, procedures and the Swim Ontario Code of Conduct, submit the form HERE
Web Page with More information
- Yes, the link to the Complaints Process page is HERE.
Club Compliance
- Any club President, Coach, Board member, staff, volunteer of anyone who receives a complaint MUST report/forward the complaint to Swim Ontario HERE
- Clubs must not administer any Code of Conduct Complaint – please send it to Swim Ontario. Use this link to report a claim HERE
3. In the event of a new incident an appropriate person has authority to take immediate, informal, (small) corrective action in response to behaviour that constitutes an infraction. The person in authority can be, but is not restricted to being, staff, officials, coaches, organizers, or Board/Committee members. The incident is then reported to Swim Ontario HERE
Criminal Incident or Injury
- If the actions may be considered criminal or someone is in immediate danger, CALL THE POLICE
- Take whatever action is needed to make sure people are safe and ensure that any injuries receive treatment.
- Report the matter to Swim Ontario HERE
